Refund / Exchange

Refund Policy

If you are not satisfied with our products, it is refundable within 14-days of receipt. Our customer help desk is ready to assist you.

The terms, conditions and instructions of refund are as following:

Please first obtain a Refund Authorization Number (RA) by calling toll-free at 1-800-682-1833. The RA number allows you 14 days to return the merchandise and receive by us. Your refund will be in the form of original payment. Shipping and handling is non-refundable. If we spent more than $15 shipping expense for your order, the difference will be deducted from your refund. Once the merchandise is received, your refund will take about one week for us and two weeks for the bank to process the credit to your credit card.

Merchandise being returned must be with the original packing materials, label, and invoice. We do not accept washed or damaged products.

You as a customer will assume responsibility for return shipping & insurance charges.

Exchange Policy

If the merchandise you ordered is not meeting your need, the merchandise is exchangeable within 14-days of receipt. Our customer help desk is ready to assist you.

The terms, conditions and instructions of exchange are as following:

Please first obtain an Exchange Authorization Number (EA) by calling toll-free at 1-800-682-1833. The EA number allows you 14 days to return the merchandise and receive by us. Once the merchandise is returned, your exchange and new shipment will take about one week to process.

Merchandise being returned must be with the original packing materials, label and invoice. We do not accept washed or damaged products.

You as a customer will assume responsibility for return shipping & insurance charges & $15 for new shipment.